Lesaka Technologies, Inc.
lesaka.com ↗In their words
“After accounting for churn, which was fairly stable during the quarter, we had 28,000 new account activations. Natural churn is effected...We estimate the net impact to be approximately 10% to 12% per annum.”
“Churn averages around 10% to 12% per annum in the overall grant beneficiary market. Customer churn is a major focus in our business, and our churn rate remains in line with the natural attrition.”
“Natural attrition, which is largely attributable to children turning 18 and mortality, averages around 10% to 12% per annum”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (5)
Churn (EPE (grant beneficiary accounts)): 10.5% (Q3 2024) — “After accounting for churn, which was fairly stable during the quarter, we had 28,000 new account activations. Natural churn is effected...We estimate the net impact to be approximately 10% to 12% per annum.”
Churn (EPE (grant beneficiary accounts)): 11% (FY2023) — “Churn averages around 10% to 12% per annum in the overall grant beneficiary market. Customer churn is a major focus in our business, and our churn rate remains in line with the natural attrition.”
Churn (grant beneficiary market (natural attrition)): 10% (annual) — “Natural attrition, which is largely attributable to children turning 18 and mortality, averages around 10% to 12% per annum”
Churn (EPE (Emerging Payment Services)): 5% (Q1 FY2023) — “churn rate for the first quarter of fiscal 2023 averaged well below 5%”
Churn (EPE accounts): 5% (Q4 2022) — “our churn rate for the fourth quarter of 2022 was well below 5%”
Lighthouse companies in Payments, wealth & financial services
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.