Leap Wireless International Inc
In their words
“These 3G smart devices are stickier, with a churn rate about 150 basis points lower”
“Voice churn for the fourth quarter was 3.6 percent, the lowest fourth quarter churn rate in nearly a decade.”
“Customer churn for the fourth quarter of 2010 was approximately 4.0 percent”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (30)
Churn: 3.8% (fiscal 2011) — “our rate of customer turnover, or churn, for fiscal 2011 improved to 3.8% from 4.7% for fiscal 2010”
Churn (3G smart devices vs feature phones): 0.015% (Q3 2011) — “These 3G smart devices are stickier, with a churn rate about 150 basis points lower”
Churn: 3.8% (Q3 2011) — “Churn 3.8 % 5.5 %”
Churn (voice): 3.6% (Q4 2010) — “Voice churn for the fourth quarter was 3.6 percent, the lowest fourth quarter churn rate in nearly a decade.”
Churn: 4% (Q4 2010) — “Customer churn for the fourth quarter of 2010 was approximately 4.0 percent”
Churn: 5.5% (Q3 2010) — “Churn 5.5% (Three Months Ended September 30, 2010), compared to 5.4% in 2009”
Churn: 5% (Q2 2010 (monthly)) — “Churn 5.0 % (three months ended June 30, 2010 vs. 4.4% in 2009)”
Churn: 4.5% (Q1 2010 (monthly)) — “Churn 4.5 % (three months ended March 31, 2010 vs. 3.3% in 2009)”
Churn: 5.4% (Q3 2009) — “Churn 5.4% for three months ended September 30, 2009 vs 4.2% in 2008”
Churn: 4.4% (Q2 2009) — “Churn 4.4% for three months ended June 30, 2009 vs 3.8% in 2008”
Churn: 3.3% (Q1 2009, monthly) — “Churn 3.3% for three months ended March 31, 2009, compared to 3.6% in 2008”
Churn: 3.02% (FY2008) — “Churn % … for 2007-2010 projections”
Churn (Cricket Wireless): 4% (FY2008) — “Churn( … for Q1-Q4 2008 and full year 2008”
Churn: 4.2% (Q3 2008) — “Churn( … ... Churn for the three months ended September 30, 2008”
Churn: 3.8% (Q2 2008) — “Churn( … [for three months ended June 30, 2008 and 2007]”
Churn: 3.6% (Q1 2008) — “Churn 3.6 % 3.4 % [for three months ended March 31, 2008 and 2007]”
Churn: 4.3% (FY2007) — “The following table shows metric information for 2007: ... Churn … ”
Churn: 5.2% (Q3 2007) — “Churn 5.2 % 4.3 % [for Three Months Ended September 30, 2007 vs 2006]”
Churn: 4.3% (Q2 2007) — “Churn 4.3% for three months ended June 30, 2007 vs. 3.6% in 2006”
Churn: 4.3% (Q3 2006) — “The Company ended the quarter with 1,967,000 total customers, a customer churn rate of 4.3 percent”
Churn: 3.6% (Q2 2006) — “The Company ended the quarter with 1,836,000 total customers and a customer churn rate of 3.6%”
Churn: 3.3% (Q1 2006) — “The Company ended the quarter with nearly 1,779,000 total customers and a customer churn rate of 3.3%”
Churn: 3.9% (FY2005) — “3.9 percent for the full year 2005”
Churn: 4.1% (Q4 2005) — “customer churn rate of 4.1 percent for the fourth quarter”
Churn: 4.4% (Q3 2005) — “Churn for the quarter was 4.4%, 0.1% lower than the churn rate of 4.5% for the third quarter of 2004”
Churn: 3.9% (Q2 2005) — “Churn for the quarter was 3.9%, 0.2% higher than the churn rate of 3.7% for the second quarter of 2004”
Churn: 3.3% (Q1 2005) — “reporting a customer churn rate of 3.3%”
Churn (Cricket operations): 3.7% (Q2 2004) — “had a customer churn rate of 3.7%. Churn was 3.7%, an improvement from the churn of 4.6% reported for the second quarter of 2003”
Churn (Cricket): 3.1% (Q1 FY2004) — “Churn was approximately 3.1%, an improvement of 1% from the churn of approximately 4.1% for the first quarter of 2003.”
Churn (Leap Wireless): 3.6% (Q3 2003 - Q2 2004) — “Churn % … for Q3-03 through Q2-04 projections”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.