Kyivstar
In their words
“Churn rate (annualized, %) ... (3.8)YoY, % +3.2”
“Kyivstar Group launches Starlink Direct to Cell satellite connectivity, positioning it as a strategic move for customer retention in Ukraine.”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (7)
Churn: 14.2% (Q2 2026) — “Churn rate (annualized, %) ... … ... 14.2%”
Churn: 16.2% (Q1 2026) — “Churn rate (annualized, %) ... 16.2 Q1'26 ... +40.9 +15.8 +13.0 +16.7 YoY, p.p.”
Churn (Mobile): 13.5% (4Q25) — “Churn rate (annualized,%) … .1p.p.)”
Churn: 3.8% (Q4 2025) — “Churn rate (annualized, %) ... (3.8)YoY, % +3.2”
Kyivstar Group launches Starlink Direct to Cell satellite connectivity, positioning it as a strategic move for customer retention in Ukraine.
Churn (Mobile Business): 3.3% (Q3 2025) — “Churn rate (annualized, %) 4.8% Q3'24, 3.7% Q3'25”
Churn (Mobile): 9.9% (3Q25) — “Churn rate annualised % 9.9 %”
Lighthouse companies in Telecom & media
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.