Kustomer
In their words
“Kustomer emphasizes outcome-focused AI to drive customer retention and efficiency, contrasting traditional metrics with longer-term retention indicators.”
“Kustomer's CX platform study finds organizations achieved improved Net Promoter Score through unifying omnichannel CX operations.”
NPS disclosures (1)
Kustomer's CX platform study finds organizations achieved improved Net Promoter Score through unifying omnichannel CX operations.
Retention disclosures (1)
Kustomer emphasizes outcome-focused AI to drive customer retention and efficiency, contrasting traditional metrics with longer-term retention indicators.
Lighthouse companies in Technology
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.