Koninklijke KPN N V
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (3)
Churn (BASE Belgium postpaid): 31% (FY2002) — “The gross churn rate for postpaid customers was 31% in 2002 (2001: 46%, 2000: 29%)”
Churn (E-Plus Germany): 25% (FY2002) — “Gross Churn … ”
Churn (KPN Mobile Netherlands): 27% (FY2002) — “Gross churn … ”
Lighthouse companies in Telecom & media
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.