Klaviyo
klaviyo.com ↗In their words
“Net revenue retention of 119% in Q3”
“Klaviyo delivered 110% dollar-based net revenue retention with net revenue retention reaching 109%.”
“Klaviyo's net revenue retention was 109% in Q2 FY2026, up one percentage point from a year earlier, supported by expansion and cross-selling.”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (25)
Klaviyo is hiring a Renewals Specialist to drive customer retention for its commercial and SMB customer base.
Klaviyo delivered 110% dollar-based net revenue retention with net revenue retention reaching 109%.
Klaviyo's net revenue retention rate is improving, driven by strong product momentum and sales efficiency gains.
Klaviyo's net revenue retention was 109% in Q2 FY2026, up one percentage point from a year earlier, supported by expansion and cross-selling.
Klaviyo measures Dollar-Based Net Revenue Retention Rate as a key growth metric in Q2 2026.
Net revenue retention: 109% (Q2 2026) — “As of June 30, 2026 and 2025, our NRR was 109% and 108%, respectively.”
Klaviyo reported net revenue retention rising by 2 percentage points to 110%.
Klaviyo CFO Amanda Whalen reported net revenue retention of 110% in Q1, up 2 percentage points year-over-year.
Klaviyo reported Q1 FY26 revenue up 28% to $358 million with dollar-based net revenue retention rate increasing 2 percentage points.
Klaviyo partners with Google, with leading brands shifting focus to unified platforms and customer retention.
Net revenue retention: 110% (December 31, 2025) — “As of December 31, 2025 and 2024, our NRR was 110% and 108%, respectively.”
Klaviyo reports increase in Net Revenue Retention to 109% with record net customer additions.
Net revenue retention: 109% (Q3 2025) — “Our NRR was 109% (Sep 2025) and 110% (Sep 2024). Decrease largely driven by lower comparable expansion”
Gross revenue retention: 88% (Q2 2025) — “Gross revenue retention (GRR) 88% - Gross retention remains very stable”
Klaviyo achieves net revenue retention of 108%, signaling a sticky customer base with strong upsell opportunities.
Klaviyo is launching mobile in-app messaging in Q2 to improve customer retention as part of its B2C CRM platform.
Net revenue retention: 108% (December 31, 2024) — “As of December 31, 2024 and 2023, our NRR was 108% and 117%, respectively.”
Klaviyo launches RFM Action Center to help marketers drive customer retention and repeat purchases.
Klaviyo's customer base has shown impressive growth with total customers increasing by 16.3% year-over-year, indicating strong retention.
Net revenue retention: 110% (Q3 2024) — “As of September 30, 2024 and 2023, our NRR was 110% and 119%, respectively.”
Net revenue retention: 112% (Q2 2024) — “As of June 30, 2024 and 2023, our NRR was 112% and 119%, respectively.”
Net revenue retention: 114% (Q1 2024) — “As of March 31, 2024 and 2023, our NRR was 114% and 119%, respectively.”
Net revenue retention: 117% (FY2023) — “Continued to expand our current customer base, with NRR of 117% as of December 31, 2023”
Net revenue retention: 119% (Q3 2023) — “net revenue retention of 119% in Q3”
Net revenue retention: 119% (Q2 2023) — “Our NRR was 111%, 115%, 119%, 121%, 121%, 120%, 119%, 119%, 119%, and 119% as of March 31, 2021, June 30, 2021, September 30, 2021, December 31, 2021, March 31, 2022, June 30, 2022, September 30, 2022, December 31, 2022, March 31, 2023, and June 30, 2023, respectively.”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.