Keynote Systems Inc
In their words
“During the first quarter, Keynote averaged a 99% monthly customer retention rate.”
“During the first quarter, Keynote averaged a 99% monthly customer retention rate.”
“During the quarter, Keynote averaged a 99% monthly customer retention rate, which was the same as that achieved last quarter”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (4)
Churn: 1% (monthly) — “During the first quarter, Keynote averaged a 99% monthly customer retention rate.”
Retention rate: 99% (Q1 2005, monthly) — “During the first quarter, Keynote averaged a 99% monthly customer retention rate.”
Retention rate: 99% (Q4 2003) — “During the quarter, Keynote averaged a 99% monthly customer retention rate, which was the same as that achieved last quarter”
Churn: 1% (Q1 2003, monthly) — “Keynote averaged a 99% monthly customer retention rate, which was up slightly from last quarter's rate of 98%”
Lighthouse companies in Technology
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.