Kaspi
In their words
“Kaspi employees are measured on customer satisfaction metrics and net promoter score rather than financial targets.”
“Kaspi measured NPS and found it negative due to customer dissatisfaction with credit card fees.”
NPS disclosures (2)
Kaspi employees are measured on customer satisfaction metrics and net promoter score rather than financial targets.
Kaspi measured NPS and found it negative due to customer dissatisfaction with credit card fees.
Retention disclosures (0)
No retention figures yet.
Lighthouse companies in Payments, wealth & financial services
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.