Karooooo
In their words
“Our commercial customer ARR retention rate remained at 95%”
“Our commercial customer ARR retention rate remained at 95%”
“Our commercial retention rate was 95%”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (11)
Karooooo demonstrates consistently strong customer retention with 95% ARR retention rate.
Net revenue retention (commercial ARR): 95% (Q4 2026) — “Our commercial customer ARR retention rate remained at 95%”
Net revenue retention (commercial customers): 95% (Q3 2026) — “Our commercial customer ARR retention rate remained at 95%”
Net revenue retention (commercial): 95% (Q4 2025) — “our commercial retention rate was 95%”
Net revenue retention (commercial customers): 95% (Q3 2025) — “Our commercial customer retention rate remains at 95%”
Net revenue retention (commercial customers): 95% (Q4 2024) — “maintain a 95% commercial customer retention rate”
Retention rate: 95% (Q4 2024) — “maintain a 95% commercial customer retention rate across businesses”
Retention rate (commercial customers): 95% (Q3 2024) — “commercial customer retention rate of 95%”
Retention rate: 95% (Q1 2024) — “our 95% customer retention rate”
Retention rate (commercial customers): 95% (Q1 2021) — “We have a 95% commercial customer retention rate.”
Retention rate: 95% (FY2020) — “95% average annual customer retention rate for small, medium and large enterprises calculated over a three year period as of November 30, 2020”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.