NPS Intelligence (beta)

…to academic outcomes and improving student experience to drive higher satisfaction FOCUS ON CUSTOMER SATISFACTION Stride Satisfaction Metrics Satisfied Net Promoter Score Net Promoter Score 68 61 83% 81% School Curriculum Satisfied STRONG SCHOOL AND…

And so I think all this sort of translate -- our net promoter scores are high. So all this is translating into higher year-over-year retention.

And this year, we achieved a Net Promoter Score of 68 for our schools. Of all of our achievements, our Net Promoter Score might be the one I'm most impressed with.

Our schools have a net promoter score of 63 which is dramatically higher than most school districts and ranks favorably with other consumer products you may use every day.

…driving higher satisfaction Student Acceptances to Leading Universities % Satisfied with Overall Experience Net Promoter Score – School 70%72% 76%78% 80% 84% 5657 50 74 6668 201520162017201820192020 201520162017201820192020 43 GENERAL…

…More importantly, ratings are nearly all key drivers of Net Promoter Score have improved year-over-year to 61, and this 4 puts us in line with other popular major national brands.

K12's most recent score has risen for the third year in a row to 70% for families rating K12-powered schools. Second, lead volume hit another high point.

Cleveland achieved her established goals and outperformed in the areas of improved family satisfaction, and engagement where a greater than 10% increase was attained in Net Promoter Score and a student retention improvement of more than 300 bps.

…Improve customer satisfaction: Improved net promoter score 14% for K-8, 8% for HS Parent and 11% for HS Student • Develop and implement new marketing strategies: Managed marketing issues with boards as needed •