John Wiley & Sons, Inc.
In their words
“Customer retention remains above 99%”
“Institutional customer retention is above 99%”
“The platform maintained a 98% client retention rate”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (14)
Retention rate (journal subscriptions): 99% (calendar 2026) — “Solid calendar 2026 journal renewal season with 99%+ customer retention rate”
Retention rate (Emerald (journals)): 99.6% (FY2026) — “With revenue of about $85 million, recurring revenue about 92%, and customer retention of 99.6%”
Retention rate (Emerald (journals)): 99% (FY2026) — “Over 90% of its $85 million in revenue is recurring with customer retention above 99%”
Retention rate (journals): 99% (Q3 2026) — “customer retention remains above 99%”
Retention rate (institutional (journals)): 99% (Q2 2026) — “institutional customer retention is above 99%”
Retention rate (Literatum platform): 98% (FY2021) — “the platform maintained a 98% client retention rate”
Retention rate (Research (Literatum platform)): 99% (Q3 2021) — “our world-class Literatum content platform has hosted over four billion user sessions in the past 12 months and maintains a 99% client retention rate”
Retention rate (Research (Literatum platform)): 98% (Q1 2021) — “Our customer retention on a trailing 12-month basis was 98%”
Retention rate (Research (add-upon platforms/Atypon)): 97% (Q4 2020) — “our add upon platforms business grew 11% with eight new clients and recorded a 97% retention rate”
Retention rate (Research (academic societies)): 92% (Q3 2020) — “Net society wins for the calendar year 2020 are worth over $8 million annually, and our renewal rate is 92%”
Retention rate (Research (academic societies)): 88% (Q2 2020) — “Net society wins for calendar year 2020 totaled $8 million annually, with the renewal rate of 88%”
Retention rate (Research (licensed society publishing)): 97% (Q3 2019) — “Our license society publishing business has secured more than $3 million in net new business for calendar year 2019 and achieved a 97% retention rate for partnership renewals”
Retention rate (Research (society publishing)): 97% (Q2 2019) — “We continue to see good momentum in our society publishing business with society retention rates at 97%”
Retention rate (society publishing): 97% (calendar year 2018) — “Our society retention rate for calendar year 2018 was 97%.”
Lighthouse companies in Education
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.