Jio
In their words
“Jio's subscriber churn improved to 1.26% (vs 1.6% in December quarter), underlining improved customer retention.”
“Jio identified as only broadband service provider in SAARC region with positive NPS in Q4 2020, according to Ookla network speed tracker.”
NPS disclosures (1)
Jio identified as only broadband service provider in SAARC region with positive NPS in Q4 2020, according to Ookla network speed tracker.
Retention disclosures (1)
Jio's subscriber churn improved to 1.26% (vs 1.6% in December quarter), underlining improved customer retention.
Lighthouse companies in Telecom & media
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.