JDA Software Group Inc
jda.com ↗In their words
“The year-to-date customer retention rate in the first quarter 2011 improved to 98.5 percent from 98.3 percent in 2010”
“The year-to-date customer retention rate in the fourth quarter 2010 increased to 95.6 percent from 92.4 percent in 2009”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (2)
Retention rate: 98.5% (Q1 2011) — “the year-to-date customer retention rate in the first quarter 2011 improved to 98.5 percent from 98.3 percent in 2010”
Retention rate: 95.6% (Q4 2010) — “The year-to-date customer retention rate in the fourth quarter 2010 increased to 95.6 percent from 92.4 percent in 2009”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.