Jack Henry & Associates, Inc
jackhenry.com ↗In their words
“Our core retention rate, excluding M&A, remains over 99%”
“Our retention rates are well into the upper 90s as far as the core base”
“Wolfe Research analyst highlights Jack Henry's 99.8% customer retention rate and niche market focus as key competitive strengths.”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (3)
Retention rate: 99% (Q2 2025) — “Our core retention rate, excluding M&A, remains over 99%”
Wolfe Research analyst highlights Jack Henry's 99.8% customer retention rate and niche market focus as key competitive strengths.
Retention rate: 99% (Q3 2021) — “our retention rates are well into the upper 90s as far as the core base”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.