Ituran Location & Control Ltd.
ituran.com ↗In their words
“The renewal rate is actually on the same rhythm, as you mentioned, around the 35%.”
“Average monthly churn rate 2.6 %”
“Average monthly churn rate 3 %”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (21)
Churn (telematics services): 2.6% (FY2022) — “Average monthly churn rate 2.6 %”
Churn (telematics services): 3% (2021 monthly) — “Average monthly churn rate … ... Year Ended December 31, 2021”
Churn (telematics services): 3% (FY2020) — “Average monthly churn rate 3 %”
Churn (telematics services subscribers): 3.3% (2019) — “Average monthly churn rate … ”
Retention rate (OEM): 35% (Q4 2019) — “The renewal rate is actually on the same rhythm, as you mentioned, around the 35%.”
Churn (telematics services): 2.8% (FY2018) — “Average monthly churn rate … ”
Churn (location-based services): 3.2% (FY2017) — “Average monthly churn rate … ”
Churn (location-based services): 3.1% (2016) — “Average monthly churn rate … ”
Churn (Location-based services): 3.3% (FY2015) — “Average monthly churn rate … ”
Churn (fleet management services): 2.5% — “historical average churn rates of 2.5% per month in this segment”
Churn (location-based services): 3% (FY2014) — “Average monthly churn rate … ”
Churn: 2.9% (2013) — “Average monthly churn rate … ”
Churn (location-based services): 3% (2012, monthly) — “Year Ended December … (unaudited) Subscribers of our location-based services … Average monthly churn rate … ”
Churn (location-based services): 3.2% (2011, monthly) — “Average monthly churn rate 3.2 % (Year Ended December 31, 2011)”
Churn (location-based services): 2.8% (monthly, 2010) — “Average monthly churn rate 2.8% (Year Ended December 31, 2010)”
Churn (location-based services): 2.1% (2009 monthly) — “Average monthly churn rate 2.1 %”
Churn: 2% (FY2008) — “Average monthly churn rate … ”
Churn (location-based services): 2.1% (FY2007) — “Average monthly churn rate 2.1 % as of December 31, 2007”
Churn (location-based services): 1.8% (2006) — “Average monthly churn rate 1.8%”
Churn (location-based services subscribers): 1.5% (2005 (monthly)) — “Average monthly churn rate 1.5 % [for 2005]”
Churn: 1.6% (H1 2005) — “Average monthly churn rate 1.6% as of June 30, 2005”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.