ITA Airways
itasoftware.com ↗In their words
“ITA Airways recorded a net promoter score of 26.2 in 2022, above industry values for the period.”
“ITA Airways CEO Eberhart indicates focus on improving Net Promoter Score as part of profitability strategy.”
NPS disclosures (2)
ITA Airways CEO Eberhart indicates focus on improving Net Promoter Score as part of profitability strategy.
ITA Airways recorded a net promoter score of 26.2 in 2022, above industry values for the period.
Retention disclosures (0)
No retention figures yet.
Lighthouse companies in Travel, hospitality & leisure
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.