Intercom
intercom.com ↗In their words
“Intercom's net revenue retention increased from 112% to 146%, reaching a record level as the company approaches $100M ARR.”
“Intercom announces product updates focused on helping customers increase customer retention.”
“Intercom research shows 30% of support leaders plan to measure team impact on customer retention.”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (4)
Intercom's net revenue retention increased from 112% to 146%, reaching a record level as the company approaches $100M ARR.
Intercom announces product updates focused on helping customers increase customer retention.
Intercom research shows 30% of support leaders plan to measure team impact on customer retention.
Intercom introduces Product Tour Solution to improve onboarding, engagement and customer retention.
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.