Instructure Holdings, Inc.
In their words
“We delivered 109% net revenue retention for the year, as our clients took advantage of the expanded set of ed tech tools available on the Instructure Learning Platform.”
“Activist investor highlights Instructure's exceptionally strong customer retention rate of close to 100%, noting the company has rarely lost customers.”
“Mitch has proven to be an integral leader and our high customer satisfaction rating and net promoter score are a direct result of his focus on creating best in class operational teams across our organization.” Fourth Quarter and Full Year Financial…”
NPS disclosures (1)
“Mitch has proven to be an integral leader and our high customer satisfaction rating and net promoter score are a direct result of his focus on creating best in class operational teams across our organization.” Fourth Quarter and Full Year Financial…
Retention disclosures (16)
Gross revenue retention: 93% (FY2023) — “Our gross revenue retention rate was 95%, 94%, and 93% at December 31, 2021, 2022 and 2023, respectively”
Net revenue retention: 103% (FY2023) — “Our net revenue retention rate was 109%, 106%, and 103% as of December 31, 2021, 2022 and 2023, respectively”
Gross revenue retention: 94% (FY2022) — “Our gross revenue retention rate was 96%, 95% and 94% at December 31, 2020, 2021 and 2022, respectively.”
Net revenue retention: 94% (FY2022) — “Our net revenue retention rate was 117%, 109% and 106% as of December 31, 2020, 2021 and 2022, respectively.”
Gross revenue retention: 95% (FY2021) — “Our gross revenue retention rate was 95%, 96% and 95% at December 31, 2019, 2020 and 2021, respectively”
Net revenue retention: 109% (fiscal year 2021) — “We delivered 109% net revenue retention for the year, as our clients took advantage of the expanded set of ed tech tools available on the Instructure Learning Platform.”
Gross revenue retention: 96% (December 31, 2020) — “Our gross revenue retention rate was 94.4%, 95.4%, and 96.0% at December 31, 2018, 2019 and 2020, respectively.”
Net revenue retention: 117.2% (December 31, 2020) — “Our net revenue retention rate was 106.5%, 107.0% and 117.2% at December 31, 2018, 2019 and 2020, respectively.”
Gross revenue retention: 95.9% (Q1 2021) — “Our gross revenue retention rate was 94.4%, 95.4%, and 96.0% at December 31, 2018, 2019 and 2020, respectively, and 95.9% and 95.9% at March 31, 2020 and 2021, respectively.”
Net revenue retention: 115.6% (Q1 2021) — “Our net revenue retention rate was 106.5%, 107.0% and 117.2% at December 31, 2018, 2019 and 2020, respectively, and 109.9% and 115.6% at March 31, 2020 and 2021, respectively.”
Activist investor highlights Instructure's exceptionally strong customer retention rate of close to 100%, noting the company has rarely lost customers.
Net revenue retention: 100% (FY2018) — “We have experienced net revenue retention rates of over 100% at each of December 31, 2018, 2017 and 2016.”
Net revenue retention: 100% (FY2017) — “We have experienced net revenue retention rates of over 100% at each of December 31, 2017, 2016 and 2015.”
Net revenue retention: 100% (FY2016) — “We have experienced net revenue retention rates of over 100% at each of December 31, 2016, 2015 and 2014.”
Net revenue retention: 100% (FY2015) — “We have experienced net revenue retention rates of over 100% at each of December 31, 2015, 2014 and 2013.”
Net revenue retention: 100% (Dec 31, 2014) — “We have experienced net revenue retention rates of over 100% at each of December 31, 2012, 2013 and 2014.”
Lighthouse companies in Education
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.