Insider
useinsider.com ↗In their words
“Insider has earned a certified Net Promoter Score that is the highest in the industry, reflecting its customer-first culture.”
“Insider helps brands like Singapore Airlines and Samsung build customer loyalty through personalized post-purchase engagement.”
“Insider launches Growth Management Platform with Series B funding, offering integrated capabilities for customer Retention and Revenue optimization.”
NPS disclosures (1)
Insider has earned a certified Net Promoter Score that is the highest in the industry, reflecting its customer-first culture.
Retention disclosures (2)
Insider helps brands like Singapore Airlines and Samsung build customer loyalty through personalized post-purchase engagement.
Insider launches Growth Management Platform with Series B funding, offering integrated capabilities for customer Retention and Revenue optimization.
Lighthouse companies in Technology
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.