Innovid Corp.
innovid.com ↗In their words
“For the year ended December 31, 2023, our net revenue retention was 101% and our core client retention was 91%. For the year ended December 31, 2022, our net revenue retention based on prior methodology, which did not include publishers, was 111%.”
“Our core client retention was 90%. For the years ended December 31, 2021 and 2020...Our core client retention was 97% and 94%, respectively”
“Annual core platform clients retention grew from 94% to 97%.”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (13)
Net revenue retention (core clients): 101% (Year ended Dec 31, 2023) — “For the year ended December 31, 2023, our net revenue retention was 101% and our core client retention was 91%. For the year ended December 31, 2022, our net revenue retention based on prior methodology, which did not include publishers, was 111%.”
Retention rate (core client base): 90% (FY2022) — “Our core client retention was 90%. For the years ended December 31, 2021 and 2020...Our core client retention was 97% and 94%, respectively”
Retention rate: 90% (FY 2022) — “high core client retention (90% in FY 2022)”
Net revenue retention: 111% (FY 2022) — “impressive net revenue retention (111% in 2022)”
Retention rate (core platform clients): 97% (FY2021) — “For the years ended December … and 2021, Innovid's Core Client Retention was 88%, 94% and 97%, respectively.”
Retention rate (core client base): 97% (FY2021) — “Core Client Retention was 88%, 94% and 97%, respectively [for … ]”
Net revenue retention (core client base): 127% (FY2021) — “For the years ended December … and 2021, Innovid's Net Revenue Retention was 114%, 121% and 127%, respectively”
Retention rate (core clients): 97% (2021) — “Annual core platform clients retention grew from 94% to 97%.”
Net revenue retention (core clients): 127% (2021) — “Annual core platform clients net revenue retention is expected to grow from 121% to nearly 127%.”
Retention rate: 94% (FY2020) — “For the years ended December … and 2020, Innovid's Core Client Retention was 84%, 88% and 94%, respectively.”
Net revenue retention: 121% (FY2020) — “For the years ended December … and 2020, Innovid's Net Revenue Retention was 110%, 114% and 121%, respectively.”
Retention rate (core platform clients): 94% (2020) — “For the years ended December … and 2020, Innovid's Core Client Retention was 84%, 88% and 94%, respectively”
Net revenue retention (core platform customers): 121% (2020) — “For the years ended December … and 2020, Innovid's Net Revenue Retention was 110%, 114% and 121%, respectively”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.