Innerworkings Inc
In their words
“We achieved a 97% client retention rate, based on successfully retaining 97 of our top 100 clients”
“We achieved a 97% client retention rate, based on successfully retaining 97 of our top 100 enterprise clients”
“We achieved a 97% client retention rate, based on successfully retaining 97 of our top 100 enterprise clients”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (6)
Retention rate: 97% (FY2017) — “We achieved a 97% client retention rate, based on successfully retaining 97 of our top 100 clients”
Retention rate: 97% (FY2016) — “We achieved a 97% client retention rate, based on successfully retaining 97 of our top 100 enterprise clients”
Retention rate: 97% (FY2015) — “We achieved a 97% client retention rate, based on successfully retaining 97 of our top 100 enterprise clients”
Retention rate: 98% (2012) — “client retention rate of 98% or higher”
Retention rate: 98% (2011) — “client retention rate of 98% or higher”
Retention rate (top 100 accounts): 98% (2009) — “client retention rate of 98% or higher of top 100 accounts”
Lighthouse companies in Business services
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.