InMoment
inmoment.com ↗In their words
“InMoment integrates generative AI; early adopters report 3-5% improvement in first-call resolution and 100% increase in NPS.”
“InMoment announced AI-based conversational technology to automate call summaries and boost agent coaching for performance and retention.”
“InMoment adds DIY reputation management features focused on customer retention.”
NPS disclosures (2)
InMoment integrates generative AI; early adopters report 3-5% improvement in first-call resolution and 100% increase in NPS.
InMoment ranks as leader in G2 Grid Report; Wootric by InMoment uses customizable NPS, CSAT, and CES surveys.
Retention disclosures (4)
InMoment announced AI-based conversational technology to automate call summaries and boost agent coaching for performance and retention.
InMoment adds DIY reputation management features focused on customer retention.
InMoment acquired ReviewTrackers to use customer feedback to accelerate new customer acquisition and support customer retention.
InMoment data reveals affluent investors' customer experience mindset and helps address client retention.
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.