ING Bank
In their words
“ING's Net Promoter Score fell from 77 in 2017 to 33 in 2022, dropping from market-leading to third place.”
“ING Bank maintained its status as the most client-recommended bank in Romania based on Net Promoter Score.”
“ING Bank's Net Promoter Scores ranked it number one relative to competitors in seven countries.”
NPS disclosures (3)
ING Bank maintained its status as the most client-recommended bank in Romania based on Net Promoter Score.
ING's Net Promoter Score fell from 77 in 2017 to 33 in 2022, dropping from market-leading to third place.
ING Bank's Net Promoter Scores ranked it number one relative to competitors in seven countries.
Retention disclosures (0)
No retention figures yet.
Lighthouse companies in Banking
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.