Infor, Inc.
infor.com ↗In their words
“Our customer retention rate continues to exceed 93%.”
“Our customer retention rate continues to exceed 93%”
“Our customer retention rate continues to exceed 93%”
NPS disclosures (1)
Infor aims to improve NPS (Net Promoter Score) alongside margins and on-time delivery.
Retention disclosures (6)
Retention rate: 93% (FY2019) — “Our customer retention rate continues to exceed 93%.”
Infor's EAM suite has been recognized by Frost & Sullivan for leading to improved customer retention and customer base expansion.
Retention rate: 93% (fiscal 2018) — “Our customer retention rate continues to exceed 93%”
Retention rate: 93% (FY2017) — “Our customer retention rate continues to exceed 93%”
Retention rate: 93% (fiscal 2016) — “Our customer retention rate continues to exceed 93%.”
Retention rate: 93% (FY2014) — “our customer retention rate continues to exceed 93%. We continue to experience maintenance retention rates of over 93%.”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.