IndiGo
goindigo.in ↗In their words
“IndiGo's Business Class debut and BluChip loyalty program launch aim to boost customer retention and operational insights.”
“IndiGo's net promoter scores among employees and passengers have significantly improved, according to CEO Ronojoy Dutta.”
“IndiGo's net promoter score is higher following India's domestic aviation reopening.”
NPS disclosures (2)
IndiGo's net promoter scores among employees and passengers have significantly improved, according to CEO Ronojoy Dutta.
IndiGo's net promoter score is higher following India's domestic aviation reopening.
Retention disclosures (1)
IndiGo's Business Class debut and BluChip loyalty program launch aim to boost customer retention and operational insights.
Lighthouse companies in Travel, hospitality & leisure
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.