Imprivata
imprivata.com ↗In their words
“Imprivata reported a net retention rate of over 110%, contributing to its Fitch Ratings upgrade.”
“Fitch Ratings report notes Imprivata's gross revenue retention rates in the high 90s and growing share-of-wallet.”
“Imprivata improved its Net Promoter Score from the mid-30s to the high 50s over two-and-a-half years.”
NPS disclosures (1)
Imprivata improved its Net Promoter Score from the mid-30s to the high 50s over two-and-a-half years.
Retention disclosures (2)
Imprivata reported a net retention rate of over 110%, contributing to its Fitch Ratings upgrade.
Fitch Ratings report notes Imprivata's gross revenue retention rates in the high 90s and growing share-of-wallet.
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.