IHS Markit Ltd.
ihsmarkit.com ↗In their words
“Our renewal rate has been kind of low to mid 90s”
“We still operate in that 92%, 93% retention rate across the firm”
“Renewal rates are very high with our thousand largest customers in the high 90%”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (6)
IHS Markit acquires automotiveMastermind, citing proven higher sales and more consistent customer retention.
Retention rate: 90% (Q3 2020) — “our renewal rate has been kind of low to mid 90s”
IHS Markit cancelled Q2 2020 customer events as part of strategy for customer retention and growth.
Retention rate: 92% (Q4 2019) — “we still operate in that 92%, 93% retention rate across the firm”
IHS Markit is enhancing myCarfax services to increase customer retention at Nissan and Infiniti certified dealerships.
Retention rate: 90% (Q4 2016) — “renewal rates are very high with our thousand largest customers in the high 90%”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.