IDT Corporation
In their words
“One of the big good KPI we saw is that Q2 is that our churn will go. I mean, for the first time, we were able to get consolidated churn below 1%”
“Customer churn during Q3 2010 averaged 3.5%, a significant decline compared to the 4.5% in the year ago period”
“Bundled services customers numbered approximately 29 thousand, and the year-over-year subscriber churn rate was 37.3% over the same period.”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (7)
Churn: 0.99% (Q2 2023) — “one of the big good KPI we saw is that Q2 is that our churn will go. I mean, for the first time, we were able to get consolidated churn below 1%”
Churn (IDT Energy): 4.9% (FY2011 monthly) — “Average monthly churn increased to 4.9% in fiscal 2011 compared to 3.1% in fiscal 2010”
Churn (IDT Energy): 3.1% (FY2010) — “the average net churn rate also declined from 4.9% in fiscal 2009 to 3.1% in fiscal 2010”
Churn (IDT Energy): 3.5% (Q3 2010) — “Customer churn during Q3 2010 averaged 3.5%, a significant decline compared to the 4.5% in the year ago period”
Churn (IDT Energy meters): 2.6% (Q2 2010) — “The churn rate for Q2 2010 was 2.6% compared to 5.0% in the year ago quarter, and to 2.7% in Q1 2010.”
Churn (Bundled services customers): 37.3% (FY2009) — “Bundled services customers numbered approximately 29 thousand, and the year-over-year subscriber churn rate was 37.3% over the same period.”
Churn (Long distance-only customers): 25.4% (FY2009) — “Long distance-only customers numbered approximately 99 thousand as of July 31, 2009, and the year-over-year subscriber churn rate was 25.4% during fiscal 2009.”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.