The Iconic
theiconic.com.au ↗In their words
“The Iconic reported an 88% Net Promoter Score following focus on customer service tools and surveys.”
“The Iconic increased Net Promoter Score by 40 points among customers using 24/7 Parcel Lockers, also reducing cart abandonment.”
“The Iconic launches influencer and social media strategy to increase customer acquisition, loyalty, and engagement.”
NPS disclosures (4)
The Iconic increased Net Promoter Score by 40 points among customers using 24/7 Parcel Lockers, also reducing cart abandonment.
The Iconic's net promoter score is consistently improving and is among the highest in the industry following AI implementations.
The Iconic CEO highlights strong Net Promoter Scores as part of mission to lead online fashion market.
The Iconic reported an 88% Net Promoter Score following focus on customer service tools and surveys.
Retention disclosures (1)
The Iconic launches influencer and social media strategy to increase customer acquisition, loyalty, and engagement.
Lighthouse companies in Retail & e-commerce
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.