IAG
iag.com.au ↗In their words
“IAG reports customer retention rates above 90 percent as evidence of business performance.”
“IAG's Repairhub trial achieved average customer NPS of 9.3 out of 10 across 2,000+ repairs.”
“IAG acknowledges customer retention levels have slipped due to cost of living pressures and premium increases.”
NPS disclosures (3)
IAG outlines next stage of turnaround plan, emphasizing foundational capabilities including Net Promoter Scores as key metrics.
IAG's Repairhub trial achieved average customer NPS of 9.3 out of 10 across 2,000+ repairs.
IAG reported a steady increase in net promoter scores across its brands.
Retention disclosures (4)
IAG acknowledges customer retention levels have slipped due to cost of living pressures and premium increases.
Despite premium increases and affordability concerns, IAG reports that customers are sticking with coverage, indicating strong customer retention.
IAG reports customer retention rates above 90 percent as evidence of business performance.
IAG reported stronger customer retention alongside new business growth in annual results.
Lighthouse companies in Insurance
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.