Hutchison Telecommunications International LTD
In their words
“In Macau, our average monthly churn rate for postpaid customers was 1.6% in 2008 as compared to 1.7% in 2007”
“In Hong Kong, our average monthly net churn rate for postpaid customers was 1.7% in 2008 as compared to 1.8% in 2007”
“The monthly churn rate increased to 1.3% compared with 1.1% in same quarter last year”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (30)
Churn (Macau postpaid): 1.6% (FY2008) — “In Macau, our average monthly churn rate for postpaid customers was 1.6% in 2008 as compared to 1.7% in 2007”
Churn (Hong Kong postpaid): 1.7% (FY2008) — “In Hong Kong, our average monthly net churn rate for postpaid customers was 1.7% in 2008 as compared to 1.8% in 2007”
Churn: 4.2% (FY2008) — “Blended monthly churn (%) … ”
Churn (Thailand Blended): 6.5% (Q3 2008) — “Thailand … ”
Churn (Sri Lanka): 5% (Q3 2008) — “Sri Lanka 5.0 % — 5.0 %”
Churn (Hong Kong (incl Macau) Blended): 4.3% (Q3 2008) — “Hong Kong (incl Macau) … ”
Churn (Partner Communications Israel): 1.3% (Q3 2008) — “the monthly churn rate increased to 1.3% compared with 1.1% in same quarter last year”
Churn (Sri Lanka, blended): 2.4% (Q4 2007, monthly) — “Sri Lanka 2.4% — 2.4%”
Churn (Thailand, postpaid): 2.8% (Q4 2007, monthly) — “postpaid churn to 2.8% from 3.4% in the third quarter”
Churn (Hong Kong (incl Macau), blended): 3.3% (Q4 2007, monthly) — “Hong Kong (incl Macau) … ”
Churn (Indonesia, blended): 17.7% (Q4 2007, monthly) — “we recognised churn of 980,000 in the period resulting in an average monthly churn rate for the quarter of 17.7%”
Churn (Thailand prepaid): 6.9% (Q3 2007) — “prepaid churn was 6.9%”
Churn (Thailand postpaid): 3.4% (Q3 2007) — “Postpaid churn was 3.4% in the quarter”
Churn (Israel (Partner Communications)): 1.1% (Q3 2007) — “The churn rate continued to be controlled at 1.1% per month during the quarter”
Churn (Israel): 15.6% (2006) — “Blended Churn (%) … ”
Churn (India): 5% (2006) — “Blended churn (%) … ”
Churn (Hong Kong and Macau): 4.3% (2006) — “Blended churn (%) … ”
Churn (blended): 1.4% (Q2 2006) — “The monthly churn rate in Q2 2006 maintained at 1.4%, but increased from 1.2% in Q2 2005.”
Churn (Hong Kong blended): 3.9% (Q2 2006) — “Hong Kong (incl Macau) … blended postpaid prepaid”
Churn (Thailand postpaid): 5.1% (Q2 2006) — “The postpaid monthly churn rate in Q2 2006 increased to 5.1% from 3.4% last quarter”
Churn (Israel): 1.4% (Q2 2006) — “The monthly churn rate in Q2 2006 maintained at 1.4%, but increased from 1.2% in Q2 2005.”
Churn (Israel (blended)): 13.6% (2005) — “Blended Churn (%) … [for years … respectively]”
Churn (India (blended)): 5.9% (2005) — “Blended churn (%) … [for years … respectively]”
Churn (Hong Kong and Macau (blended 2G/3G)): 4.3% (2005) — “Blended churn (%) … [for years … respectively]”
Churn (Israel (Partner 2G)): 12% (FY2004) — “Blended Churn (%) … ”
Churn (India): 7.7% (FY2004) — “Blended churn (%) … ”
Churn (Hong Kong 2G/3G): 4.6% (FY2004) — “Blended churn (%) … ”
Churn (prepaid Macau): 6% (H1 2004) — “Hutchison Macau's average monthly churn rates for prepaid subscribers were 6.0% during the first six months ended June 30, 2004 and 5.6% in 2003”
Churn (postpaid Hong Kong): 2.5% (H1 2004) — “Hutchison Telecom's average monthly net churn rate for postpaid subscribers were 2.5% during the six months ended June 30, 2004 and 3.1% in 2003”
Churn (postpaid): 2.5% (H1 2004) — “Postpaid Churn (%) … for six months ended June 30, 2004”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.