Hungarian Telecommunications Co Ltd Matav
In their words
“The churn rate of postpaid customers was successfully maintained at the relatively low level of 11.9% in 2004”
“The churn rate in the prepaid segment over the same period grew to 14.8%”
“The churn rate of postpaid customers was successfully maintained at the relatively low level of 11.9% in the first three quarters of 2004”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (18)
Churn (T-Mobile Hungary prepaid): 17.4% (2004) — “The churn rate in the prepaid segment was 17.4% in 2004”
Churn (T-Mobile Hungary postpaid): 11.9% (2004) — “The churn rate of postpaid customers was successfully maintained at the relatively low level of 11.9% in 2004”
Churn (prepaid): 14.8% (Q1-Q3 2004) — “the churn rate in the prepaid segment over the same period grew to 14.8%”
Churn (postpaid): 11.9% (Q1-Q3 2004) — “The churn rate of postpaid customers was successfully maintained at the relatively low level of 11.9% in the first three quarters of 2004”
Churn (Postpaid customers): 11.1% (H1 2004) — “The churn rate of postpaid customers was successfully kept at the low level of 11.1% in 1H 2004.”
Churn (Contracted customers): 11.2% (Q1 2004) — “The churn rate of contracted customers was successfully kept at low level of 11.2% in Q1 2004.”
Churn (TMN Mobile): 23.5% (FY2003) — “TMN's churn rate was 23.5% in 2003 compared to 25.3% in 2002”
Churn (Post-paid segment): 12% (FY2003) — “The churn rate in the post-paid segment was successfully kept at the relatively low level of 12.0% in 2003.”
Churn (Mobile overall (Westel)): 14.5% (9M 2003) — “Westel's overall churn 14.5% ... The churn rates at both pre-paid and post-paid segments showed a continuous decline during the quarters in this year.”
Churn (Mobile post-paid): 12.8% (9M 2003) — “The churn rate in the post-paid segment was successfully kept at the relatively low level of 12.8% in the first nine months of 2003.”
Churn (Westel overall): 15.1% (H1 2003) — “Westel's overall churn 15.1 % 24.1 % n.a.”
Churn (Westel postpaid): 11.9% (Q2 2003) — “The churn rate in the postpaid segment was successfully reduced to 11.9% in Q2 2003.”
Churn (Westel overall): 17.6% (Q1 2003) — “Westel's overall churn 17.6 % 26.0 %”
Churn (postpaid segment): 15.7% (Q1 2003) — “The churn rate in the postpaid segment was successfully limited to 15.7% in Q1 2003”
Churn (Westel postpaid): 10.2% (Q4 2002) — “The churn rate in the postpaid segment showed a continuous decline this year and fell to 10.2% in the fourth quarter of 2002”
Churn (Westel): 14.7% (FY2002) — “Year-to-date churn rate was relatively low at 14.7% in 2002.”
Churn (Westel postpaid): 13.2% (Q3 2002) — “The churn rate in the postpaid segment showed a continuous decline this year and fell to 13.2% in the third quarter of 2002”
Churn (Westel cellular): 14.5% (Q1-Q3 2002) — “Year-to-date churn rate was relatively low at 14.5% in Q1-Q3 2002”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.