Hughes Network Systems, LLC
hughes.com ↗In their words
“During the three months ended September 30, 2008, we experienced an average churn rate of 2.62%”
“During the three months ended June 30, 2008, we averaged approximately 12,300 gross customer additions per month and experienced an average "churn" rate (the rate of customer cancellations/non-renewals as a percentage of total number of subscribers) of 2.31%”
“Experienced an average "churn" rate (the rate of customer cancellations/non-renewals as a percentage of total number of subscribers) of 2.17%”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (19)
Churn (Consumer group and small/medium enterprise and wholesale business customers): 2.3% (Q1 2011 (quarter ended March 31, 2011)) — “Churn rate … ”
Churn (Consumer group and small/medium enterprise and wholesale): 2.12% (FY2010) — “Churn rate … ”
Churn (Consumer group and small/medium enterprise and wholesale business): 2.07% (9M 2010) — “Churn rate … % (9.6)%”
Churn (Consumer group and small/medium enterprise and wholesale business): 2.22% (Q3 2010) — “Churn rate … % (3.5)%”
Churn (Consumer and SME/wholesale): 2% (6M 2010) — “Churn rate … % (12.3)%”
Churn (Consumer and SME/wholesale): 2.01% (Q2 2010) — “Churn rate … % (11.5)%”
Churn: 1.98% (Q1 2010) — “Churn rate 1.98% (three months ended March 31, 2010) vs 2.29% prior year”
Churn (North America Broadband): 2.3% (Q3 2009) — “Churn rate 2.30% 2.62% for the three months ended September 30, 2009 and 2008”
Churn (North America Broadband): 2.27% (Q2 2009) — “Churn rate 2.27 % 2.31 % for the three months ended June 30, 2009 and 2008”
Churn (North America Broadband Consumer): 2.29% (Q1 2009) — “Churn rate … ”
Churn: 2.36% (FY2008) — “Churn rate … % (2.6)%”
Churn (Consumer): 2.62% (Q3 2008) — “During the three months ended September 30, 2008, we experienced an average churn rate of 2.62%”
Churn (Consumer): 2.31% (Q2 2008 (three months ended June 30, 2008), monthly) — “During the three months ended June 30, 2008, we averaged approximately 12,300 gross customer additions per month and experienced an average "churn" rate (the rate of customer cancellations/non-renewals as a percentage of total number of subscribers) of 2.31%”
Churn (Consumer): 2.17% (Q1 2008, monthly) — “experienced an average "churn" rate (the rate of customer cancellations/non-renewals as a percentage of total number of subscribers) of 2.17%”
Churn (Consumer group): 2.26% (FY2007) — “experienced an average "churn" rate (the rate of customer cancellations/non-renewals as a percentage of total number of subscribers) of 2.26%”
Churn (Consumer/SMB): 2.33% (Q3 2007) — “experienced an average "churn" rate (the rate of customer cancellations/non-renewals as a percentage of total number of subscribers) of 2.33% and 2.27%, respectively”
Churn (Consumer/SMB): 2.26% (Q2 2007) — “experienced an average "churn" rate (the rate of customer cancellations/non-renewals as a percentage of total number of subscribers) of 2.26% and 2.23%, respectively”
Churn (Consumer/SMB): 2.2% (Q1 2007) — “During the first quarter of 2007, we averaged approximately 13,700 gross customer additions per month and experienced a "churn" rate (the rate of customer cancellations/nonrenewals as a percentage of total number of subscribers) of 2.20%.”
Churn (Consumer/SMB): 2.32% (FY2006) — “In 2006, we delivered an average of approximately 11,000 gross customer additions per month and experienced a "churn" rate (the rate of customer cancellations/nonrenewals as a percentage of total number of subscribers) of 2.32%.”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.