Domo, Inc.
huckleberry.ai ↗In their words
“Gross retention came in at 86.7%, up 240 basis points year-over-year”
“Net retention also improved by over 4 percentage points year-over-year and is now over 96%”
“Highest gross retention rate in over 3 years, coming in at over 88%”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (82)
Huckleberry.ai CEO discussed net revenue retention metrics on earnings call as a key performance indicator.
Domo reported improvement in retention metrics, with gross retention increasing 240 basis points year-over-year to 86.7%.
Domo's Q1 2027 earnings showed net revenue retention (NRR) of 95.5%, up 150 basis points year-over-year, with gross retention at 92%.
Domo's Q1 2027 earnings call noted gross and net retention improved meaningfully year-over-year.
Net revenue retention (consumption cohort): 108% (Q1 2027) — “cohort of customers that started on consumption...net retention at 108%”
Net revenue retention: 95.5% (Q1 2027) — “NRR was 95.5%, up 150 basis points year-over-year”
Gross revenue retention (consumption cohort): 92% (Q1 2027) — “cohort of customers that started on consumption...gross retention coming in at 92%”
Gross revenue retention: 86.7% (Q1 2027) — “Gross retention came in at 86.7%, up 240 basis points year-over-year”
DOMO reported improved gross retention and net revenue retention in Q1 2027 earnings.
Gross revenue retention: 86% (Fiscal 2026) — “Gross Retention Rate 86%”
Net revenue retention: 94% (year ended January 31, 2026) — “Our annual recurring revenue (ARR) net retention rate was an average of 96%, 89%, and 94% for the years ended January … and 2026, respectively.”
Gross revenue retention: 85% (12 months ended January 31, 2026) — “Our trailing twelve-month gross retention rate was 86%, 85% and 85% for the 12 months ended January … and 2026, respectively.”
Net revenue retention (consumption cohort): 111% (Q4 2026) — “customers who started on consumption contracts...achieved an impressive net revenue retention of 111%”
Net revenue retention: 96% (Q4 2026) — “Net retention also improved by over 4 percentage points year-over-year and is now over 96%”
Gross revenue retention: 88% (Q4 2026) — “highest gross retention rate in over 3 years, coming in at over 88%”
Gross revenue retention: 84% (Q1 FY2026 (Oct 2025)) — “Our trailing twelve month gross retention rate was 84% and 84% as of October 31, 2024 and 2025, respectively.”
Net revenue retention: 95% (Q3 2026) — “ARR net retention was 95%, up sequentially for the fifth straight quarter and a year-over-year improvement of over 4 percentage points.”
Gross revenue retention: 87% (Q4 2026) — “we expect gross retention to improve to approximately 87% in Q4 the highest gross retention rate in 6 quarters.”
Domo Inc reported Net Revenue Retention (NRR) of 108% for customers in Q2 2026 earnings.
Net revenue retention (Japan): 130% (Q2 2026) — “the deals up for renewal in the quarter saw an NRR of close to 130%”
Net revenue retention (consumption cohort): 108% (Q2 2026) — “the NRR for customers who first purchased Domo on a consumption contract was 108%, which we believe is a strong indicator of where the consumption model is headed.”
Net revenue retention: 94% (Q1 2026) — “Our year-over-year net retention was 94%, up sequentially for the third consecutive quarter and up more than 4 percentage points year-over-year.”
Gross revenue retention: 86% (Q1 2026) — “Gross retention improved to 86% from 85% last quarter.”
Net revenue retention: 89% (FY2025 (year ended January 31, 2025)) — “ARR net retention rate was an average of 106%, 96%, and 89% for the years ended January … and 2025, respectively.”
Gross revenue retention: 85% (FY2025 (year ended January 31, 2025)) — “Our gross retention rate was 89%, 86% and 85% for the 12 months ended January … and 2025, respectively.”
Domo Inc. reports net revenue retention over 100% on earnings call, indicating strong customer satisfaction and loyalty.
Net revenue retention (consumption cohort): 100% (FY 2025) — “In FY 2025, our consumption customers had gross retention of over 90% and net retention of over 100%.”
Gross revenue retention (consumption cohort): 90% (FY 2025) — “In FY 2025, our consumption customers had gross retention of over 90% and net retention of over 100%.”
Gross revenue retention: 85% (Q4 2025) — “Gross retention was 85% in Q4, the third consecutive quarter at 85% or above, which is a nice improvement from where we were.”
Gross revenue retention: 85% (Q3 2025) — “Our in quarter gross retention was 85%.”
Domo reported positive impact from consumption-based pricing on customer retention in Q2 2025 earnings call.
Net revenue retention (consumption cohort): 118% (Q2 2025) — “For the consumption cohort, our gross retention was 98%, and our net retention was 118%, up from Q1 on a substantially larger renewal base.”
Net revenue retention: 90% (Q2 2025) — “Our year-over-year net retention was 90%.”
Gross revenue retention (consumption cohort): 98% (Q2 2025) — “For the consumption cohort, our gross retention was 98%, and our net retention was 118%.”
Gross revenue retention: 88% (Q2 2025) — “Our gross retention bounced back to 88% at the high end of our guidance, which was a highlight for the quarter and a dramatic improvement over the last few quarters.”
Gross revenue retention: 84% (Q3 2024) — “Our trailing twelve month gross retention rate was 88% and 84% as of April 30, 2023 and 2024, respectively.”
Net revenue retention: 88% (Q1 2025) — “Our net retention was 88%.”
Net revenue retention (consumption cohort): 115% (Q1 2025) — “net retention for the consumption cohort was greater than 115% in Q1”
Gross revenue retention (consumption cohort): 96% (Q1 2025) — “Gross and net retention for consumption renewals in Q1 were significantly higher than our seat-based customers. In fact, net retention for the consumption cohort was greater than 115% in Q1, which is higher than we've ever seen. And gross retention was 96%.”
Gross revenue retention: 83% (Q1 2025) — “Our gross retention was 83%.”
Net revenue retention (All Customers): 91% (Q4 FY2024 (ended Jan 31, 2024)) — “ARR net retention rate was 91% in Q4 2024, down from 108% in Q1 2023”
Gross revenue retention: 86% (FY2024 (12 months ended Jan 31, 2024)) — “Gross retention rate was 90%, 89% and 86% for the 12 months ended January … and 2024, respectively”
Net revenue retention: 91% (Q4 2024) — “led to gross retention of 82% and net retention of 91%”
Gross revenue retention: 82% (Q4 2024) — “led to gross retention of 82%”
Gross revenue retention: 87% (12 months ended October 31, 2023) — “Our gross retention rate was 91% and 87% for the 12 months ended October 31, 2022 and 2023, respectively.”
Net revenue retention: 95% (Q3 2024) — “Our gross retention was above 85%, and net retention was about 95%.”
Gross revenue retention: 85% (Q3 2024) — “Our gross retention was above 85%, and net retention was about 95%.”
Gross revenue retention: 88% (12 months ended April 30, 2023) — “Our gross retention rate was 93% and 88% for the 12 months ended April 30, 2022 and 2023, respectively.”
Gross revenue retention: 90% (Q1 2024) — “Our gross retention improved from Q4 and approach nearly 90%, and our net retention was just above 100%”
Net revenue retention: 106% (year ended January 31, 2023) — “Our annual recurring revenue (ARR) net retention rate was an average of 104%, 109%, and 106% for the years ended January … and 2023, respectively.”
Gross revenue retention: 89% (12 months ended January 31, 2023) — “Our gross retention rate was 88%, 90% and 89% for the 12 months ended January … and 2023, respectively.”
Net revenue retention: 100% (Q4 2023) — “The net retention rate dropped, but we still remained above 100%.”
Gross revenue retention: 89% (FY2023) — “on gross retention, we faced some of our larger customers reducing their footprint...bringing our full year gross retention to 89%, down from 90% a year ago.”
Gross revenue retention: 91% (12 months ended October 31, 2022) — “Our gross retention rate was 90% and 91% for the 12 months ended October 31, 2021 and 2022, respectively.”
Gross revenue retention: 89% (12M ended Jul 31, 2022) — “Our gross retention rate was 90% and 89% for the 12 months ended July 31, 2021 and 2022, respectively.”
Gross revenue retention: 93% (12 months ended April 30, 2022) — “Our gross retention rate was 89% and 93% for the 12 months ended April 30, 2021 and 2022, respectively.”
Net revenue retention: 105% (FY2020-2022) — “Our subscription net revenue retention rate...has averaged over 105% for the years ended January … and 2022.”
Gross revenue retention: 90% (FY2022 Q4) — “closing out the year with a 30% billings growth quarter and a 90%-plus gross retention rate.”
Net revenue retention: 105% (Q4 2022) — “Net retention was about 105% on a revenue basis and was close to 110% on a contracted ARR basis.”
Net revenue retention: 108% (Q3 2022) — “over 108% on a contracted ARR basis”
Net revenue retention: 105% (Q3 2022) — “Net retention was above a hundred, 5% on a revenue basis”
Gross revenue retention: 90% (12M ended Jul 31, 2021) — “Our gross retention rate for the twelve months ended July 31, 2021 was 90%.”
Gross revenue retention: 89% (12M ended Apr 30, 2021) — “Our gross retention rate for the twelve months ended April 30, 2021 was 89%.”
Net revenue retention: 100% (FY2021) — “subscription net revenue retention rate...has averaged over 100% for the years ended January … and 2021.”
Net revenue retention: 100% (Q4 2021) — “Net retention remained above 100%”
Gross revenue retention: 90% (Q4 2021) — “gross retention approaching 90%, and we continue to invest in retention as a long-term target is 90% or better”
Gross revenue retention: 89% (Q2 FY2021) — “Our gross retention rate for the twelve months ended October 31, 2020 was 89%”
Gross revenue retention: 90% (Q3 2021) — “gross retention north of 90%”
Gross revenue retention: 88% (Q1 FY2021) — “Our gross retention rate for the twelve months ended July 31, 2020 was 88%”
Net revenue retention: 100% (Q2 2021) — “Our net retention rates remained above 100%”
Retention rate: 85% (Q1 2021) — “we realized an above 85% renewal rate, versus our 80% model”
Domo reports improving customer retention rates and margins despite slower growth.
Net revenue retention (North America enterprise): 120% (Q4 2020) — “We achieved a net revenue retention rate of 120% in our North America enterprise business”
Gross revenue retention: 91% (Q4 2020) — “our gross retention rate has improved from 82% to 91% this quarter”
Net revenue retention (all groups): 100% (Q2 2020) — “dollar-based net revenue retention rate continues to be greater than 100%”
Gross revenue retention (total company): 90% (Q2 2020) — “gross retention rate approaching 90%”
Net revenue retention (enterprise customers): 110% (FY2019) — “subscription net revenue retention rate...averaged over 100%, 110% and 100% for all customers, enterprise customers and non-enterprise customers”
Net revenue retention: 100% (Q4 2019) — “dollar-based net renewal retention rates continue to be greater than 100% and in line with prior quarters”
Net revenue retention: 100% (Q3 2019) — “dollar-based net revenue retention rates were greater than 100% and up slightly from last quarter”
Domo, a Utah tech company going public, reported a 95 percent customer retention rate.
Net revenue retention (all customers): 105% (Q3 2018) — “For the three months ended April 30, 2018, our subscription net revenue retention rates were 105%, 115% and 98% for all customers”
Net revenue retention (enterprise customers): 115% (FY2018) — “subscription net revenue retention rate...was over 100%, 115% and 95% for all customers, enterprise customers and non-enterprise customers”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.