HSBC BANK PLC
hsbc.com ↗In their words
“WPB WPB monitored customer experience through a number of satisfaction metrics known as Net Promoter Scores, which cover customer services across various channels including branches, contact centres and digital.”
“One example is iNPS ('Interactions Net Promoter Score') which measures interactions with our customers. The Channel Islands and Isle of Man (‘CIIOM’) business receives separate scores for its domestic ‘Islands’ business and its international ‘Expat’…”
“One example is iNPS ('Interactions Net Promoter Score') which measures interactions with our customers. In 2022 Channel Islands and Isle of Man ('CIIOM') Islands iNPS scored 14 against a target of 15 for mobile and 46 against a target of 50 for Premier…”
Disclosed NPS over time
Every Net Promoter Score HSBC BANK PLC has published, by date.
NPS disclosures (3)
WPB WPB monitored customer experience through a number of satisfaction metrics known as Net Promoter Scores, which cover customer services across various channels including branches, contact centres and digital.
One example is iNPS ('Interactions Net Promoter Score') which measures interactions with our customers. The Channel Islands and Isle of Man (‘CIIOM’) business receives separate scores for its domestic ‘Islands’ business and its international ‘Expat’…
One example is iNPS ('Interactions Net Promoter Score') which measures interactions with our customers. In 2022 Channel Islands and Isle of Man ('CIIOM') Islands iNPS scored 14 against a target of 15 for mobile and 46 against a target of 50 for Premier…
Retention disclosures (0)
No retention figures yet.
Lighthouse companies in Banking
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.