Horizon Telcom Inc
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (3)
Churn: 3.5% (FY2002) — “Churn for the year ended December 31, 2002, was 3.5% compared to 2.4% for the year ended December 31, 2001.”
Churn (Horizon PCS): 3.9% (Q3 2002) — “Churn for the three months ended September 30, 2002, was 3.9 % compared to 2.1% for the three months ended September 30, 2001”
Churn (Horizon PCS wireless): 3.2% (Q2 2002 (three months ended June 30, 2002)) — “Churn for the three months ended June 30, 2002, was 3.2% compared to 2.1% for the three months ended June 30, 2001.”
Lighthouse companies in Telecom & media
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.