Horace Mann Educators Corporation
horacemann.com ↗In their words
“Customer retention across our other businesses remains near or above 90%”
“Auto household retention remains steady near 84% during the quarter”
“Low to mid-90s in Life and Retirement”
NPS disclosures (3)
Our agent Net Promoter Score continues to improve and is top quartile among industry peers. One of the investments we have talked about before is Catalyst, our homegrown technology solution that enhances agent interactions with educators and allows us…
In addition, the Company has implemented several initiatives to successfully improve the Company Net Promoter Score (NPS), a leading measure of customer satisfaction.
Horace Mann improved claims net promoter score by 20 points in 2016 through strategic customer satisfaction initiatives.
Retention disclosures (21)
Horace Mann Educators reported improved customer retention in Q2, positively impacting revenue growth and net margins.
Retention rate (Other businesses): 90% (Q2 2026) — “customer retention across our other businesses remains near or above 90%”
Retention rate (Auto household): 84% (Q2 2026) — “Auto household retention remains steady near 84% during the quarter”
Retention rate (Supplemental): 90% (Q1 2026) — “Supplemental near 90%”
Retention rate (Life and Retirement): 92% (Q1 2026) — “low to mid-90s in Life and Retirement”
Retention rate (Auto): 84% (Q1 2026) — “a decent 84% in auto”
Retention rate: 89% (Q2 2025) — “Policyholder retention remained strong at 89%.”
Retention rate (Property): 89% (Q1 2025) — “Policyholder retention remained steady at 89%.”
Retention rate (Household): 84% (Q1 2025) — “Household retention decreased slightly to 84%, in line with our expectations.”
Retention rate (Auto): 85.3% (FY2024) — “Despite substantial rate increases, policyholder retention declined only 1 percentage point to 85.3%.”
Retention rate (Property): 90.1% (Q3 2024) — “Despite higher premiums, our policyholder retention remained strong at 90.1%.”
Retention rate (Auto): 86.6% (Q2 2024) — “Policyholder retention remains strong at 86.6% despite substantial rate increases.”
Retention rate (Property): 90% (Q1 2024) — “Although property average written premiums were significantly higher, our policyholder retention remains strong at 90%.”
Retention rate (Auto): 87% (Q1 2024) — “Despite the higher premiums, policyholder retention remained strong at 87%.”
Horace Mann reports auto retention is more than 10 points stronger for customers with 4+ lines of business.
Retention rate (Supplemental): 89% (Q2 2020) — “Premium persistency remained stable at about 89% with almost 300,000 policies in force.”
Retention rate: 89% (Q1 2020) — “Premium persistency was stable at about 89%, with almost 300,000 policies in force.”
Retention rate (property): 87.9% (Q3 2018) — “Policyholder retention remained steady at 82.5% for auto and 87.9% for property.”
Retention rate (auto): 82.5% (Q3 2018) — “Policyholder retention remained steady at 82.5% for auto and 87.9% for property.”
Retention rate (property): 87% (Q2 2017) — “customer retention remains high at 83% in auto and 87% in property.”
Retention rate (auto): 83% (Q2 2017) — “customer retention remains high at 83% in auto and 87% in property.”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.