Honda
honda.com ↗In their words
“Honda plans to retain 90 percent of affected customers for its authorized dealer network following a FTC penalty.”
“Honda offers loyalty discounts to existing car owners as part of its customer retention approach.”
“Honda's customer loyalty executive discusses strategies for keeping customers engaged.”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (5)
Honda offers loyalty discounts to existing car owners as part of its customer retention approach.
Honda's customer loyalty executive discusses strategies for keeping customers engaged.
Honda plans to retain 90 percent of affected customers for its authorized dealer network following a FTC penalty.
Honda's extended warranty Plus program is designed to enhance customer retention for motorcycle customers.
Honda shifted its strategic focus from customer acquisition to retention and revamped its certified used-vehicle program.
Lighthouse companies in Automotive (makers, dealers, parts)
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.