Hippo Holdings Inc.
hippo.com ↗In their words
“The 20% retention rate this quarter”
“For the remainder of the year, we expect retention rates to normalize and get closer to 40%”
“Premium retention rate at 97% for the quarter”
Disclosed NPS over time
Every Net Promoter Score Hippo Holdings Inc. has published, by date.
NPS disclosures (10)
Hippo Holdings expands homeowners business nationally and scales claims operations through AI to improve customer satisfaction.
…of Contents stars (based on reviews collected by us on our web page) and reward us with a 90-day average overall Net Promoter Score of 75, according to our survey (vs. the insurance industry average of 35 in 2020, according to data from Statista,…
And when we look at our data, we see very high customer satisfaction with the very high net promoter scores and we see very high premium retention.
Just ask our customers, who rate Hippo 4.9 out of 5 stars and reward us with an overall Net Promoter Score of 75 (vs. the industry average of 35).
…out of 5 stars (based on reviews collected by Hippo on its web page) and reward Hippo with a 90-day average overall Net Promoter Score of 75, according to a third party survey (vs. the insurance industry average of 35 in 2020, according to data from…
Hippo’s customers rate Hippo 4.9 out of 5 stars (based on reviews collected by Hippo on its web page) and reward Hippo with a 90-day average overall Net Promoter Score of 75, according to a third party survey (vs. the insurance industry average of 35 in…
Just ask our customers, who rate Hippo 4.9 out of 5 stars (based on reviews collected by Hippo on its web page) and reward us with an 90-day average overall NPS of 75, according to a third party survey (vs. the insurance industry average of 35 in 2020,…
Hippo’s customers rate Hippo 4.9 out of 5 stars (based on reviews collected by Hippo on its web page) and reward Hippo with a 90-day average overall Net Promoter Score of 75, according to a third party survey (vs. the insurance industry average of 35 in…
Hippo’s customers rate Hippo 4.9 out of 5 stars (based on reviews collected by Hippo on its web page) and reward Hippo with a 90-day average overall Net Promoter Score of 75, according to a third party survey (vs. the insurance industry average of 35 in…
75/100 Overall NPS1 Proactive, human approach to claims 60 for Claims1 Event monitoring, claims concierge Tech-enabled, proactive partnership with customers IoT Devices, continuous underwriting, maintenance resources 1.
Retention disclosures (15)
Hippo reports Q2 2026 Net Retention at 38%.
Retention rate: 38% (Q2 2026) — “The overall 38% net retention rate in the quarter was higher than our full-year guidance of approximately 36%”
Retention rate (Casualty): 20% (Q2 2026) — “the 20% retention rate this quarter”
Retention rate: 31% (Q1 2026) — “The 31% net retention rate in the quarter was slightly below our full-year guidance”
Retention rate (Renters): 40% (FY2026 guidance) — “For the remainder of the year, we expect retention rates to normalize and get closer to 40%”
Retention rate: 38% (Q3 2025) — “The 38% net retention rate in the quarter was largely in-line with the prior year period, and slightly below the longer term goal of 40-45%”
Retention rate (Fee-based services / Builder agency): 97% (Q3 2023) — “premium retention rate at 97% for the quarter”
Retention rate (Services / Hippo agency third-party products): 110% (Q2 2023) — “premium retention rate for third party products at our Hippo agency continued to strengthen coming in at 110%”
Retention rate: 92% (Q4 2022) — “blended premium retention across both Hippo policies and agency customers coming in at 92% in the quarter”
Retention rate: 90% (Q3 2022) — “Hippo blended premium retention across both Hippo policies and agency customers coming in at 90% in the quarter”
Retention rate (homeowners): 87% (Q2 2022) — “Hippo homeowners premium retention rate of 87% remains high”
Retention rate (homeowners): 88% (FY2021) — “88% people want premium retention rate has validated that”
Retention rate: 89% (Q3 2021) — “Premium retention remains strong and continues to edge upward reaching 89% in the quarter”
Gross revenue retention (homeowners): 88% (Q2 2021) — “Our year one homeowners retention grew to 88% during Q2”
Hippo Holdings reports year-one customer retention grew to 88% as company raises full-year growth outlook.
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.