Higher One Holdings, Inc.
In their words
“Maintaining a retention rate of 98% or higher”
“Client retention, including maintaining a retention rate of 98% or higher”
“Our over 97% retention rate since 2003 among our higher education institutional clients, including clients of CASHNet, demonstrates the level of our client and customer satisfaction.”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (3)
Retention rate: 98% (2010) — “maintaining a retention rate of 98% or higher”
Retention rate (higher education institutional clients): 98% (2010) — “client retention, including maintaining a retention rate of 98% or higher”
Retention rate (higher education institutional clients): 97% (since 2003) — “Our over 97% retention rate since 2003 among our higher education institutional clients, including clients of CASHNet, demonstrates the level of our client and customer satisfaction.”
Lighthouse companies in Education
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.