HelloFresh
hellofresh.com ↗In their words
“HelloFresh reported Net Promoter Score trending at the highest level since 2023.”
“HelloFresh employs celebrity partnerships to strengthen customer retention in a competitive sector.”
“Analyst notes HelloFresh should provide more information about customer retention rates at upcoming investor event.”
NPS disclosures (1)
HelloFresh reported Net Promoter Score trending at the highest level since 2023.
Retention disclosures (5)
HelloFresh employs celebrity partnerships to strengthen customer retention in a competitive sector.
Analyst notes HelloFresh should provide more information about customer retention rates at upcoming investor event.
HelloFresh sees sales almost doubling as pandemic persists, with higher customer retention contributing to 75-95% full year revenue growth.
HelloFresh faces poor customer retention and relies on aggressive sales to acquire new customers.
HelloFresh reports customer metrics including net promoter score, recipe score and retention are improving.
Lighthouse companies in Retail & e-commerce
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.