HeartCore Enterprises, Inc.
heartcore.com ↗In their words
“Net revenue retention (customer experience management business unit (CMS business)): 92% (FY2024) — “Our net retention rate for our paying customers of our customer experience management business unit (CMS business) was 95%, 88%, and 92% as of December 31, 2024, 2023, and 2022, respectively.”
“Net revenue retention (CMS business (customer experience management)): 88% (Dec 31, 2023) — “Net retention rate for paying customers of customer experience management business unit was 88% (2023), 92% (2022), 95% (2021)”
“Net revenue retention (customer experience management business unit (CMS business)): 92% (FY2022) — “Our net retention rate for our paying customers of our customer experience management business unit (CMS business) was 92%, 95% and 95% as of December 31, 2022, 2021 and 2020, respectively.”
NPS disclosures (7)
…(ii) we conduct Net Promoter Scoring (NPS), whereby we measure customer loyalty and satisfaction by asking our customers how likely they are to recommend our product and service to others; and (iii) we have sales representatives visit important…
…(ii) we conduct Net Promoter Scoring (NPS), whereby we measure customer loyalty and satisfaction by asking our customers how likely they are to recommend our product and service to others; and (iii) we have sales representatives visit important…
…(ii) we conduct Net Promoter Scoring (NPS), whereby we measure customer loyalty and satisfaction by asking our customers how likely they are to recommend our product and service to others; and (iii) we have sales representatives visit important…
…(ii) we conduct Net Promoter Scoring (NPS), whereby we measure customer loyalty and satisfaction by asking our customers how likely they are to recommend our product and service to others; and (iii) we have sales representatives visit important…
…(ii) we conduct Net Promoter Scoring (NPS), whereby we measure customer loyalty and satisfaction by asking our customers how likely they are to recommend our product and service to others; and (iii) we have sales representatives visit important…
…(ii) we conduct Net Promoter Scoring (NPS), whereby we measure customer loyalty and satisfaction by asking our customers how likely they are to recommend our product and service to others; and (iii) we have sales representatives visit important…
…(ii) we conduct Net Promoter Scoring (NPS), whereby we measure customer loyalty and satisfaction by asking our customers how likely they are to recommend our product and service to others; and (iii) we have sales representatives visit important…
Retention disclosures (6)
Net revenue retention (customer experience management business unit (CMS business)): 92% (FY2024) — “Our net retention rate for our paying customers of our customer experience management business unit (CMS business) was 95%, 88%, and 92% as of December … and 2022, respectively.”
Net revenue retention (CMS business (customer experience management)): 88% (Dec 31, 2023) — “Net retention rate for paying customers of customer experience management business unit was 88% (2023), 92% (2022), 95% (2021)”
Net revenue retention (customer experience management business unit (CMS business)): 92% (FY2022) — “Our net retention rate for our paying customers of our customer experience management business unit (CMS business) was 92%, 95% and 95% as of December … and 2020, respectively.”
Net revenue retention (RPA business (digital transformation)): 45% (Dec 31, 2021) — “Our net retention rate for our paying customers of our digital transformation business unit (RPA business) was 45%, 52% and 75% as of December 31, 2021, December 31, 2020 and December 31, 2019”
Net revenue retention (RPA business): 49% (Q3 2021) — “net retention rate of our customers in our RPA business was 49%, 52% and 75% as of September 30, 2021”
Net revenue retention: 52% (FY2020) — “Our net retention rate was 52% and 75% as of December 31, 2020 and 2019, respectively.”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.