HealthStream
healthstream.com ↗In their words
“We want to make that as pain free a process as possible for physicians, and we laser focus on the net promoter score from physicians on that particular application.”
“Our Physician Hub is gaining in both popularity. We watch it's Net Promoter Score, which is positive.”
“High customer retention rate over the past year of 92 percent”
NPS disclosures (2)
We want to make that as pain free a process as possible for physicians, and we laser focus on the net promoter score from physicians on that particular application.
Our Physician Hub is gaining in both popularity. We watch it's Net Promoter Score, which is positive.
Retention disclosures (2)
Retention rate: 92% (FY2005) — “high customer retention rate over the past year of 92 percent”
Retention rate: 98% (Q4 2005) — “For the quarter ended December 31, 2005, approximately 98 percent of FTEs renewed”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.