Health Catalyst
healthcatalyst.com ↗In their words
“Dollar-based retention rate in the low 90s, a lower net new client count, Ignite migration headwinds”
“Net revenue retention (technology and TEMs platform client base): 103% (2025) — “our 2025 dollar based retention rate will be approximately 103% under the updated definition of technology intent for our platform client base”
“Under our new definition for dollar based retention rate for technology and TEMs platform client, our 2024 performance was 102%”
Disclosed NPS over time
Every Net Promoter Score Health Catalyst has published, by date.
NPS disclosures (3)
As of May 2019, our last 12 months average KLAS Evangelism score, similar to a net promoter score, for our Solution was 62, which is twice the industry average of 30.
As of May 2019, our last 12 months average KLAS Evangelism score, similar to a net promoter score, for our Solution was 62, which is twice the industry average of 30.
As of May 2019, our last 12 months average KLAS Evangelism score, similar to a net promoter score, for our Solution was 62, which is twice the industry average of 30.
Retention disclosures (24)
Churn (at-risk ARR): 52% (Q2 2026) — “approximately $52 million of additional at-risk ARR, of which we expected to retain $22 million”
Churn (migration-related ARR downsell and churn): 12.5% (Q2 2026) — “$12.5 million of notified ARR down-sell and churn related to the migration”
Churn (at-risk ARR): 30% (Q1 2026) — “leaves approximately $30 million of at-risk ARR, which we are focused on retaining”
Churn (DOS to Ignite migration ARR): 12.5% (Q1 2026) — “$12.5 million of ARR notified downselling churn”
Net revenue retention: 90% (2025) — “dollar-based retention rate in the low 90s, a lower net new client count, Ignite migration headwinds”
Net revenue retention (technology and TEMs platform client base): 103% (2025) — “our 2025 dollar based retention rate will be approximately 103% under the updated definition of technology intent for our platform client base”
Net revenue retention (technology and TEMs platform client): 102% (2024) — “Under our new definition for dollar based retention rate for technology and TEMs platform client, our 2024 performance was 102%”
Net revenue retention (platform subscription clients): 103% (2024) — “updating the range of anticipated 2024 dollar-based retention for platform subscription clients to 100% to 106%”
Net revenue retention (DOS subscription clients): 107% (2024) — “dollar-based retention rate between 104% and 110% and net new DOS subscription client additions in the mid-teens”
Net revenue retention: 107% (2024) — “as it relates to our 2024 dollar-based retention rate, we anticipate achievement between 104% and 110%”
Net revenue retention: 100% (2023) — “Our 2023 dollar-based retention rate was 100%. As previously shared, this performance was below our forecasted range of 102% to 110%”
Net revenue retention: 106% (FY2023) — “dollar-based retention rate, what we shared in terms of the range there was 102% to 110%”
Net revenue retention: 100% (FY2022) — “dollar based retention rate achievement for 2022 was 100% towards the high end of the 97% to 101% expectation range”
Net revenue retention: 99% (FY2022) — “we now expect our 2022 dollar-based retention achievement level to be between 97% and 101%”
Net revenue retention: 92% (H1 2022) — “Year-to-date, our dollar-based retention rate has been in the low 90s”
Net revenue retention: 95% (FY2022) — “dollar-based retention rate, inclusive of both Technology and recurring Professional Services to be in the mid-to-high-90s”
Net revenue retention: 109.5% (FY2022) — “dollar-based retention rate between 108% and 111%”
Net revenue retention: 112% (FY2021) — “we were pleased to see really robust dollar base retention overall at 112%”
Net revenue retention (technology): 108% (FY2021) — “technology dollar-based retention rate...we expected that to be robust in line with historical performance of that 107% to 109%”
Net revenue retention (professional services): 108% (prior years) — “meaningfully lower than the 107% to 109% retention rate we have achieved in prior years”
Net revenue retention (professional services): 95% (FY2020) — “full-year 2020 professional services dollar-based retention in the mid-90s percent, which is meaningfully lower than the 107% to 109%”
Net revenue retention (overall): 107% (historical) — “Our historical dollar based retention rates have been driven roughly half by technology net expansion, and roughly half by professional services net expansion”
Net revenue retention (overall): 108% (FY2017) — “our 2017 dollar-based retention rate was 108%”
Net revenue retention (overall): 107% (FY2018) — “our 2018 dollar-based net retention rate was a 107%, our 2017 dollar-based retention rate was 108%”
Lighthouse companies in Technology
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.