HCI Group, Inc.
hcigroup.com ↗In their words
“Retention rate of our existing customers remains strong at approximately 90%”
“We were expecting about a 65% retention rate the first year of the policies coming over, and it's holding closer to 85%”
“Homeowners Choice has generally run a retention rate around 90%, over 90%.”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (4)
Retention rate: 90% (Q4 2024) — “retention rate of our existing customers remains strong at approximately 90%”
Retention rate: 85% (Q2 2024) — “we were expecting about a 65% retention rate the first year of the policies coming over, and it's holding closer to 85%”
Retention rate (Homeowners Choice): 90% (Q1 2020) — “Homeowners Choice has generally run a retention rate around 90%, over 90%.”
Retention rate: 90% (Q4 2016) — “policyholder retention has been very, very high...around the 90% mark.”
Lighthouse companies in Insurance
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.