Harvard Business School
hbs.edu ↗61
Latest disclosed NPS
9 Apr 2020
1
NPS entries
1 with a number
2020
Years covered
1 entries in all
In their words
“HBS online courses achieved an 87% completion rate with a Net Promoter Score of 61, above Apple's score of 47.”
NPS disclosures (1)
9 Apr 2020
NPS61
HBS online courses achieved an 87% completion rate with a Net Promoter Score of 61, above Apple's score of 47.
— reported by poetsandquants.com · 9 Apr 2020 · NI-1A6ACEF
poetsandquants.com ↗Retention disclosures (0)
No retention figures yet.
Lighthouse companies in Education
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.