The Hartford Financial Services Group, Inc.
thehartford.com ↗In their words
“Policy retention remained strong throughout the year in the mid-80s”
“Policy retention was relatively stable at 84%”
“Policy retention increased 8% or 8 points to 87%. One of the strongest retention quarters in quite some time.”
NPS disclosures (4)
highest NPS score among our small business policyholders for each of the past six years
Our Small Commercial digital experience was rated number one in the industry by Keynova and Net Promoter Scores have significantly improved in middle and large commercial, putting us in the top tier of national carriers.
• Delivered on digital investments that allowed for improved digital adoption in both Small Commercial and Personal Lines, leading to higher net promoter scores.
Net promoter scores continue to climb, in claims quality ratings are strong. This year, we also made progress on our innovation agenda, including the launch of the small business innovation lab located in New York City, and the purchase of Y-Risk, a…
Retention disclosures (4)
Retention rate (Global Specialty): 85% (FY2021) — “policy retention remained strong throughout the year in the mid-80s”
Retention rate (Home): 84% (Q3 2021) — “Policy retention was relatively stable at 84%”
Retention rate (Middle Market Commercial): 87% (Q3 2021) — “Policy retention increased 8% or 8 points to 87%. One of the strongest retention quarters in quite some time.”
Retention rate (Middle Market): 82% (Q2 2021) — “Policy retention in Middle Market increased four points to 82%”
Lighthouse companies in Insurance
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.