Hargreaves Lansdown
hargreaveslansdown.com ↗In their words
“Hargreaves Lansdown reports client retention rates have declined as the firm did not consistently deliver expected service.”
“Hargreaves Lansdown is holding its own thanks to healthy customer retention, with year-on-year revenues up 28% and client numbers up 23,000.”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (2)
Hargreaves Lansdown reports client retention rates have declined as the firm did not consistently deliver expected service.
Hargreaves Lansdown is holding its own thanks to healthy customer retention, with year-on-year revenues up 28% and client numbers up 23,000.
Lighthouse companies in Payments, wealth & financial services
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.