HappyOrNot
happyornot.com ↗In their words
“Global retail customer satisfaction held strong in Q2 with a satisfaction score of 92.4%, according to HappyOrNot's second quarterly report.”
“HappyOrNot launches new screens designed to boost customer retention and sales through immediate loyalty program and revenue opportunities.”
NPS disclosures (1)
Global retail customer satisfaction held strong in Q2 with a satisfaction score of 92.4%, according to HappyOrNot's second quarterly report.
Retention disclosures (1)
HappyOrNot launches new screens designed to boost customer retention and sales through immediate loyalty program and revenue opportunities.
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.