Happy Returns
happyreturns.com ↗In their words
“Happy Returns reports a lifetime Net Promoter Score of 94 for its in-person return bar network.”
“Happy Returns announced an NPS of 95, among the highest customer satisfaction ratings in the consumer-related service sector.”
“Happy Returns named a Cool Vendor by Gartner for helping retailers convert returns into exchanges and increase customer retention.”
Disclosed NPS over time
Every Net Promoter Score Happy Returns has published, by date.
NPS disclosures (2)
Happy Returns reports a lifetime Net Promoter Score of 94 for its in-person return bar network.
Happy Returns announced an NPS of 95, among the highest customer satisfaction ratings in the consumer-related service sector.
Retention disclosures (1)
Happy Returns named a Cool Vendor by Gartner for helping retailers convert returns into exchanges and increase customer retention.
Lighthouse companies in Retail & e-commerce
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.